The Telegraph
One million smart meters given 'going dumb' fix, but millions more remain at risk
More than a million smart meters have received a fix to stop them going "dumb", figures show, but millions more remain at risk. There are now more than 20 million smart meters installed in the UK as part of the £13.5 billion rollout which aims to modernise the energy grid. However, the majority are still first-generation meters which can lose their smart functions and “go dumb” if a customer switches their energy supplier. The Telegraph understands there are around 14 million of these devices, which are being enrolled onto a national network operated by the Data Communications Company (DCC) to solve the problem. Data published on its website last week revealed there are now 1,062,747 meters enrolled onto the network. There are also just over five million second-generation meters installed, which should not suffer from the switching problem. Tom Lyon, director of switching website Energyhelpline, said: “While the milestone is important, it is clear there’s still much work to do to get smart meters working for the country. “Consumers have been helping to foot the bill of the rollout, however it’s disappointing that so many are yet to see the benefits.” The switching issue has caused frustration among consumers who have switched energy suppliers in a bid to save money.
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